How Can We Help?

Go to your property settings, click "Calendar Sync," and paste your iCal link from Airbnb or Booking.com. It takes about 30 seconds. We automatically read your bookings and keep everything in sync — no double bookings, no manual copying.

Only if you want them to. The AI writes warm, personalized replies in the guest's own language. You can review every message before it's sent, or set it to auto-reply without approval. Most guests never realize it's AI — they just appreciate the fast response.

During onboarding, we guide you through connecting your existing WhatsApp Business number via Twilio. It takes about 60 seconds — no new phone number needed. Once connected, guest messages arrive in your HostAssistant inbox and AI drafts replies automatically.

The AI automatically detects the guest's language and replies in kind — currently 10+ languages including English, Dutch, Portuguese, Spanish, French, German, and Italian. It detects the language from the first 280 characters of the guest's message.

Yes. All data is encrypted in transit and at rest. We store data in the EU (Supabase, Frankfurt). Guest messages are anonymized after 90 days. We never share guest data with third parties. You own your data — we don't sell, rent, or broker it. See our Privacy Policy for full details.

Absolutely. Cancel from your account settings at any time — no phone calls, no email required. Your subscription remains active until the end of the current billing period. No partial-month refunds, but you can export your data before leaving.

Three plans: Host Basic (€19/mo, 1 property), Host Pro (€29/mo, 3 properties), and Host Master (€49/mo, 5 properties). All plans include a 14-day free trial — no credit card required. All plans include AI replies, calendar sync, task tracking, and WhatsApp messaging. See our Pricing page for a full comparison.

If AI auto-reply is enabled, it handles common questions automatically — WiFi passwords, check-in times, parking directions. For unusual messages, AI flags them for your review. You can check your dashboard each morning and approve anything that needs a human touch.

Not at all. The entire setup is guided and takes under 5 minutes. If you can paste a link and type a message on WhatsApp, you've got all the skills you need. If you get stuck, email us — we answer personally, usually within 48 hours.

Yes — you can sync calendars from both Airbnb and Booking.com via iCal. Your bookings from all platforms appear in one unified calendar, color-coded by property. No double bookings, no manual spreadsheet updates.